UNPARALLELED ITIL-4-FOUNDATION EXAM MATERIALS: ITIL 4 FOUNDATION EXAM DELIVER YOU THE MOST AUTHENTIC EXAM PREP - PASSSUREEXAM

Unparalleled ITIL-4-Foundation Exam Materials: ITIL 4 Foundation Exam Deliver You the Most Authentic Exam Prep - PassSureExam

Unparalleled ITIL-4-Foundation Exam Materials: ITIL 4 Foundation Exam Deliver You the Most Authentic Exam Prep - PassSureExam

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ITIL 4 Foundation Exam Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which step of the continual improvement model includes baseline assessments?

  • A. What is the vision?
  • B. Where do we want to be?
  • C. Did we get there?
  • D. Where are we now?

Answer: D


NEW QUESTION # 71
Which is the definition of an IT asset?

  • A. Any component that needs to be managed to deliver a service
  • B. Any request from a user that is a normal part of service delivery
  • C. Any change of state that has significance for the management of a service
  • D. Any financially valuable component that contributes to a service

Answer: D

Explanation:
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%20a


NEW QUESTION # 72
What should be done for every problem?

  • A. It should have a workaround to reduce the impact
  • B. It should be resolved so that it can be closed
  • C. It should be prioritized based on its potential impact and probability
  • D. It should be diagnosed to identify possible solutions

Answer: C


NEW QUESTION # 73
How is a continual improvement register used?

  • A. To organize past, present, and future improvement ideas
  • B. To authorize changes to implement improvement initiatives
  • C. To provide a structured approach to implementing improvements
  • D. To record requests for provision of a resource or service

Answer: C

Explanation:
The ITIL continual improvement model, which provides organizations with a structured approach to implementing improvements
https://www.bmc.com/blogs/itil-continual-improvement/


NEW QUESTION # 74
How does categorization of incidents assist the 'incident management' practice?

  • A. It determines how the service provider is perceived
  • B. It ensures that incidents are resolved in timescales agreed with the customer
  • C. It helps direct the incident to the correct support area
  • D. It determines the priority assigned to the incident

Answer: C


NEW QUESTION # 75
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